Q: We just ordered a Moon Bounce,what happens next?
A:Usually by Thursday Night (For Saturday/Sunday Delivery) we'll provide a 2 hour Time Frame for delivery.
Q: Anything we need to do before the Moon Bounce arrives?
A:If possible move any cars,so we can get our trailer close enough to unload-Check outside electrical outlet & remove any sticks,rocks or animal droppings, from location the Moon Bounce will be located.
This is our First Moon Bounce,what do we do?
A:We'll go over the Safety Rules with you. Biggest Takeaways-Age Group the kids & watch them.
Q: Do you have liability insurance? A: Yes, of course. We are insured and can provide proof of insurance.
Q: Do you offer Delivery?
A: We offer delivery to Homes, Churches, Schools, and Businesses in New Castle County, Delaware & Elkton Maryland Area's-We may go outside our normal Delivery Area, for and extra fee.
Q: How long do we get to keep the inflatable when you deliver?
A: We will deliver & setup before your event and pickup after your event is over on the same day-Rental can be up to 8 hours,but we don't like to pickup in the dark.
Q: Do you offer Tent, Tables & Chairs?
A: Yes-We have Pole Tents,which are designed for Grass Setup.
Q: When do you set up?
A: That depends on how many Inflatable Rentals we have that day. We will setup before your party time. If we have a lot of rentals that day, we may need to set up as early at 7am.
Tents are usually setup a day or two before your event and taken down a day or two after your event.
Q: We've rented some really dirty jumpers from other companies in the past. Are they always that dirty?
A: No. Your inflatable will be clean when you get it. Aardvark Party Rentals cleans and disinfects every unit,before your paper worked is signed.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the Moon Bounce the entire time while in use.
Q: What about parks? Do parks have electricity?
A: Yes,we setup in parks,but most parks do NOT have electricity. We do offer generators.
Q: What payments do you accept?
A: Payment is due at the time of Delivery. CASH is the preferred method. You can also pay with a CREDIT Card (VISA, MC, DISC ) We only accept checks from business's,Schools & Church's.
Q: Do you require a deposit?
A: Yes, in most case's-$49 per inflatables & $100 per tent.
Q: What about the setup space? Any special requirements?
A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4´ access to the area where it will be set up. Some inflatables can weigh up to 500lbs, so we need a clear path with ample room. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the inflatable. The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard,please call the office to discuss options for setup.
Q: What surfaces ( for inflatables) do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and driveways. Sorry, we can´t set up on any type of rocks, loose debris or mulch as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes, there's a copy on the website
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units.Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.